When an order is placed, the customer has a 48 hour grace period in which to cancel or change his order. After this 48 hour period, all furniture sales are considered final. We cannot cancel the order after this time period. The 50% down payment has been transferred to the Amish craftsman who purchases the materials and begins the project. To allow an order to be canceled once materials have been bought and work has been begun would again inflict an unfair hardship on the craftsman. This is the reason why the initial down payment on the order is nonrefundable.
Orders for non-custom furniture can be cancelled up until time of shipment with a 15% restocking fee being assessed. Once the order has shipped the return policy would take effect.
Due to the nature of our products and because we are the liaison between the customer and the craftsman, we will make every attempt to rectify any issue regarding the order to the satisfaction of the customer while still being fair to the Amish craftsman involved.