Before your furniture leaves the shipping warehouse, it is inspected to ensure that it is the piece of furniture that you ordered and that it is a quality piece of furniture without defects. After a thorough inspection, every effort is made to package it securely so that it can be transported to you without damage occurring. However, since there is always the possibility of a problem, we follow our shipper’s policy and procedure involving damaged items. PackShipUSA will handle the majority of our furniture shipments, but depending on the order and location, other shippers may be used. Their policy requires that the customer inspect the pieces that they receive at the time of delivery. If curbside deliver is chosen, each carton must be examined for signs of damage and mishandling. If there is noticeable or questionable damage to the container, the customer may request that the container be opened and the contents be inspected. Any damage must be brought to the attention of the driver and noted on the freight bill or delivery receipt. The customer and driver should agree on the condition of the contents as they are detailed in writing on the bill/receipt. Specific notations greatly reduce the chance of controversy when a claim is filed.
Even if a shipment is damaged, it should be received by the customer. Any exceptions in condition of items noted after the delivery receipt is signed clear (concealed damage) are handled on a case-by case basis. PackShipUSA or shipping company involved must be notified of concealed damage within ten days of receipt of order for a claim to be considered. PackShipUSA will assist in the resolution of the claim by working with the customer, store and carrier. Resolution of the claim may include repairing or replacing the damaged items. Please contact AmishFurnitureMakers immediately to report the problem that has occurred so that we can begin the resolution process.
Although errors occur, certain small cracks or gaps in the wood are caused by the wood expanding and contracting due to changes in temperature or humidity and are not defects, only part of the natural aging process of the wood. If you feel that your new piece of furniture has a true defect, please notify us within five days of delivery. A photograph may be required as proof of defect and helpful to expedite resolution of the problem. If the furniture is truly defective, arrangements will be made to ship the item back to us at no cost to the customer and options for replacement or repair will be discussed. Because of the superior workmanship, quality materials and care that goes into the construction of each piece of our Amish furniture, defects in materials and workmanship are rare. However, if a defect is noticed up to six months from the date of delivery, please contact us to determine the best method of repair. Each order will be handled on an individual basis.
If you feel that you have received a piece of furniture that is not what you ordered, please contact us immediately. If an error has been made, we will make arrangements to have the item shipped back to us at no cost to the customer and options for replacement will be discussed.
As you may have noticed, our website is very unique. It offers the customer the opportunity to completely customize a quality piece of Amish furniture. It is because this piece of furniture reflects the customer’s individual needs and style, that we can not accept returns on custom, made to order furniture items. Since any returned item would be difficult for the individual craftsman to resell due to his lack of available marketing resources and the possible unique characteristics of the returned item, accepting a return would inflict an unfair financial hardship on the craftsman involved. The customer must realize that to the Amish, making furniture is a livelihood not a hobby. The Amish craftsman has just spent several months of his time and has incurred the cost of materials in the manufacture of your piece of furniture. It is for this reason, a return for any reason other than defect in materials or poor workmanship, will not be accepted.
This policy also carries over to the issue of canceled orders. When an order is placed, the customer has a 48 hour grace period in which to cancel or change his order. After this 48 hour period, all furniture sales are considered final. We cannot cancel the order after this time period. The 50% down payment has been transferred to the Amish craftsman who purchases the materials and begins the project. To allow an order to be canceled once materials have been bought and work has been begun would again inflict an unfair hardship on the craftsman. This is the reason why the initial down payment on the order is nonrefundable.
Due to the nature of our products and because we are the liaison between the customer and the craftsman, we will make every attempt to rectify any issue regarding the order to the satisfaction of the customer while still being fair to the Amish craftsman involved.
There will be some items on our website that will not be considered custom furniture. Returns on these items will be accepted within 30 days after delivery. The customer must contact us for a return authorization number and shipping instructions before sending any item back to us. No return will be honored without prior notification. Unless the item is defective, a 15% restocking fee will be charged and any return shipping costs will be the responsibility of the customer. No returns will be accepted after 30 days from the date of delivery.
Orders for non-custom furniture can be canceled up until time of shipment with a 15% restocking fee being assessed. Once the order has shipped the return policy would take effect.